Farrar & Forbes Estate Agents
We're a new, innovative estate agent that specialise in the buying and selling process. From sourcing you a property, renovating to then selling and renting. We believe in helping everyone from start to finish, making it as stress free as possible.
Complaints Handling Procedure
Reece Farrar or Greg Forbes will deal with complaints. If you have a question or would like to make a complaint, please do not hesitate to contact them on 01282 919402 or 11a Skelton Street, Colne, BB8 9JE.
Please make sure you put your complaint in writing, addressed to Reece or Greg at the address above. This is to ensure we fully understand your complaint and have a written record of it.
The first stage of our complaints handling procedure will involve full consideration of your complaint by Reece or Greg on behalf of the Company. We will try to resolve your complaint to your satisfaction. If you are happy with the outcome of the investigation into your complaint, the matter will conclude.
We will consider your complaint as soon as possible and provide you with a full response, or if that is not possible, an update on what is happening with your complaint, within 28 days.
If we cannot agree on how to resolve your complaint after 12 weeks, you will have the option to take your complaint to the final stage of our complaints handling procedure, which is:
Ombudsman Services: Property PO Box 1021,
Warrington
WA4 9FE
T: 0845 050 8181
F: 0845 051 1213
E: enquiries@os-property.org W: www.os-property.org